Automated Call-Routing

Automation to answer your phones…when you can’t.

Whether it’s after-hours, an absence, a weather event…or even a pandemic, On-Demand Reception can route calls to your agents (and staff) with just their spoken name…24 hours a day.

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For sales opportunities, On-Demand Reception can ring multiple agents (up to 25) to assure availability. Each opportunity is associated with the agent who was the first to accept the call. As you might guess, On-Demand Reception is more of a communication tool for a real estate organization than it is a “phone solution.

Nothing needs to change with your current office phone service provider. On-Demand Reception provides your custom, branded solution on a local phone number. Simply forward your office calls to it…when you need it. It’s a very fast setup – often within 2 business days. Then, you’ll never worry about phone coverage again.

Talk to us about your requirements. Let us give you some ideas. We’re pretty intuitive about real estate and business, in general. We can make this transition easy.

How It Works

​Video - ​How On-Demand Reception Can Help Your Business

Use Cases

Joe Simms – RE/MAX Professionals – Broker

“We started using the VoicePad On-Demand system after-hours to transfer calls to agents using speech-recognition. We’ve since moved to using the system on a full-time basis. The agents love it. The admins love it. And, we saved a lot of money doing it. Now, our admins are focused on helping agents vs answering the phones. This is the best thing we’ve done as a brokerage.”

​Claudia Stallings – ​Coldwell Banker Wallace and Wallace – ​VP Residential Sales

“​In this environment where leads must be answered within seconds, we began looking for a cost-effective way to get the client connected directly to the agent in real-time after hours. We knew about VoicePad through a colleague who was using it and decided to take a look. VoicePad’s menus and voice-recognition services are now keeping our callers on the phone and agents are being connected for a live conversation. We are also able to track what callers need based on their menu selections and see that almost 38% of all after-hours calls are being successfully routed to specific agents, while 26% of our calls are property inquiries. Those are going to a pool of agents who are rushing to be the first one to pick up the call for a chance at new business. We’re pleased to have evolved our after-hours service for faster response time for our client and a better opportunity to connect for our agents.”

Doreen Van Ooyen – Century 21 Bradley – Director of Operations

"We love the On-Demand Reception system! We have learned how both of our systems benefit our processes and we absolutely love the convenience and ease of the On-Demand Reception system. Our receptionist no longer has to screen calls for agents as they are directly forwarded to the agent's cell phone thanks to the voice-activated directory. And we no longer have to answer Robocalls. We can schedule our agents to cover floor time calls with unlimited coverage. So it is like being opened to serve our clients 12 hours a day. We can get reporting on how many calls come in and where they are being directed. This system has endless options and we cannot wait to continue to find ways to make our office even more efficient with On-Demand Reception. Thank you Randy and your amazing staff for always giving us top-notch systems and service!"

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