Automation to answer your phones...
Whether it’s after-hours, vacation, or even a pandemic…”EVE”, your on-demand receptionist can route calls to your agents, staff and team members with just their spoken name, 24/7.
Key features include:
- Agent Directories (speech-based) via MLS
- “Floor Duty” Scheduler with Simul-Ring
- Call Recordings (for sales interactions)
- Curbside Lead Generation
Here's how it works...
RE/MAX Professionals – Broker
“We started using the VoicePad On-Demand system after-hours to transfer calls to agents using speech-recognition. We’ve since moved to using the system on a full-time basis. The agents love it. The admins love it. And, we saved a lot of money doing it. Now, our admins are focused on helping agents vs answering the phones. This is the best thing we’ve done as a brokerage.”
Coldwell Banker Wallace and Wallace, VP Residential Sales
“In this environment where leads must be answered within seconds, we began looking for a cost-effective way to get the client connected directly to the agent in real-time after hours. We knew about VoicePad through a colleague who was using it and decided to take a look. VoicePad’s menus and voice-recognition services are now keeping our callers on the phone and agents are being connected for a live conversation. We are also able to track what callers need based on their menu selections and see that almost 38% of all after-hours calls are being successfully routed to specific agents, while 26% of our calls are property inquiries. Those inquiries are going to a pool of agents who are rushing to be the first one to pick up the call for a chance at new business. We’re pleased to have evolved our after-hours service for faster response time for our client and a better opportunity to connect for our agents.”
Doreen Van Ooyen
Century 21 Bradley, Director of Operations
Fort Wayne, IN
“We love the On-Demand Reception system! We have learned how both of our systems benefit our processes and we absolutely love the convenience and ease of the On-Demand Reception system. Our receptionist no longer has to screen calls for agents as they are directly forwarded to the agent’s cell phone thanks to the voice-activated directory. And we no longer have to answer Robocalls. We can schedule our agents to cover floor time calls with unlimited coverage. So it is like being opened to serve our clients 12 hours a day. We can get reporting on how many calls come in and where they are being directed. This system has endless options and we cannot wait to continue to find ways to make our office even more efficient with On-Demand Reception. Thank you Randy and your amazing staff for always giving us top-notch systems and service!”
Take a Tour of VoicePad Today
Our solutions are loved by busy brokerages, agents & teams across the United States.
Give us a call or fill out our online inquiry form to explore VoicePad today.
Give us a call 24/7: 888-595-7347
By submitting this form, you are requesting to be contacted by a member of VoicePad / Elm Street Technology at the details provided via text, email or call (may involve automated or pre-recorded means). You may revoke this consent through any reasonable means.
WHAT IS ON-DEMAND RECEPTION?
On-Demand Reception is a virtual reception technology developed specifically for the Real Estate sector. Basically, it’s a local phone number that you can forward your office calls to when you need it. It can transfer calls to agents and staff by their spoken name.
WHY IS IT CALLED “ON-DEMAND?”
It’s available when you need it. Answer the phones when you can. Forward to On-Demand Reception when you or your admins can’t. Let On-Demand Reception fill-in any phone coverage gaps (lunch, absence, weather, night, etc.). It’s a lot cheaper than a temp!
DO I NEED A NEW PHONE SYSTEM TO USE “ON-DEMAND?”
No. On-Demand Reception is a quick and easy way to free-up administrative staff. Just forward your office calls to a local phone number that we’ll provide you.
I HAVE MULTIPLE OFFICE LOCATIONS. DO WE NEED A SEPARATE SYSTEM FOR EACH OFFICE?
We can place multiple offices of agents into a single directory. Some brokerages want separation in their systems that offers local office management the ability to handle leads generated from their own respective offices. For example, local managers may be better suited to control their own “floor Duty” scheduling (on the provided calendar).
HOW RELIABLE IS THE ON-DEMAND SPEECH RECOGNITION?
Extremely. In a real estate brokerage, there is a need to accurately transfer calls to a large number of agents by (just) their spoken name. Many of the agents still use their maiden names. Some are known primarily by nick names. On-Demand can accommodate multiple names and phonetic pronunciations for anyone in your company. For agents that leave your brokerage, special rules can be put in place on where to route these calls.
HOW ARE VOICEMAILS DELIVERED?
“On-Demand “can take a voicemail, convert the messages into a .wav file and email them to the correct party. Voicemail messages are also retrievable from your administrative dashboard.
I HAVE A SMALL TEAM. IS ON-DEMAND RECEPTION RIGHT FOR ME?
If you are like most teams, you started out as a successful agent that built a business around a single phone number, in some cases that number is a personal cell phone. That strategy can only take you so far. It’s hard to scale a business when all calls are funneled to a single phone number. We can fix that. You’ll be happier and more productive.
CAN I CUSTOMIZE THE SYSTEM?
Yes, we encourage customization. Each system can have a custom greeting, audio brand, and a set of call-transfer options that are specific to a client’s needs at a particular time-of-day. We know what is important for different brokerages.
DOES ON-DEMAND UTILIZE A DIAL BY NAME AGENT DIRECTORY?
Nope, that’s old school. With “On-Demand”, a caller only has to speak an agent’s name and we can transfer the call to their cell phone.
HOW IS THE AGENT DIRECTORY KEPT UP TO DATE?
For many of our enterprise clients the agent directory is updated from the MLS feed. If your system is not connected to MLS data, we do have an easy way to add and remove agents on the “On-Demand” admin dashboard with a few clicks.
CAN CALLS BE RECORDED?
Yes. Inbound calls from certain menu options can be recorded (i.e. sales opportunities). You can turn call-recording “on” and “off” from your admin dashboard. It takes about 5 seconds to update. When activated, legal disclosure audio files are added automatically. Outbound calls cannot be recorded. That’s illegal in most states.
HOW DO I CONTROL WHO RECEIVES THE PHONE CALLS?
Each phone prompt has its own unique routing. You can schedule agent availability on a daily, weekly or monthly calendar. You can have multiple agents rung simultaneously to assure availability for certain events (sales). On-Demand Reception features mobile-friendly admin dashboards that allow you to change who gets sales calls in a matter of seconds.
DOES ON-DEMAND SEPARATE CALLS FROM LEADS?
Since we (audibly) ascertain what the purpose of each phone call is about, we can indicate leads and calls differently.
CAN THE LEADS BE SENT TO MY CRM?
On-Demand Reception has been “dropping” leads into CRMs for 20 years. We use the most common, easiest-to-implement methods.
WHAT KIND OF REPORTS CAN I GENERATE FROM THE SYSTEM?
Aggregated reporting stats that answer questions like: Why did they call? When did they call?
ARE THERE PER USER OR PER MINUTE CHARGES ASSOCIATED WITH ON-DEMAND RECEPTION?
No. If you need process-intensive features (such as ringing 20 people simultaneously on sales calls), they can be accommodated, but it does cost more to ring 20 people.
HOW LONG DOES IT TAKE TO GET A SYSTEM UP AND RUNNING?
5-business days typically. It may take a bit longer if custom voice file production is required.