Happy Clients

“We started using the VoicePad On-Demand system after-hours to transfer calls to agents using speech-recognition. We’ve since moved to using the system on a full-time basis. The agents love it. The admins love it. And, we saved a lot of money doing it. Now, our admins are focused on helping agents vs answering the phones. This is the best thing we’ve done as a brokerage.”

“In this environment where leads must be answered within seconds, we began looking for a cost-effective way to get the client connected directly to the agent in real-time after hours. We knew about VoicePad through a colleague who was using it and decided to take a look. VoicePad’s menus and voice-recognition services are now keeping our callers on the phone and agents are being connected for a live conversation. We are also able to track what callers need based on their menu selections and see that almost 38% of all after-hours calls are being successfully routed to specific agents, while 26% of our calls are property inquiries. Those inquiries are going to a pool of agents who are rushing to be the first one to pick up the call for a chance at new business. We’re pleased to have evolved our after-hours service for faster response time for our client and a better opportunity to connect for our agents.”

“We love the On-Demand Reception system! We have learned how both of our systems benefit our processes and we absolutely love the convenience and ease of the On-Demand Reception system. Our receptionist no longer has to screen calls for agents as they are directly forwarded to the agent’s cell phone thanks to the voice-activated directory. And we no longer have to answer Robocalls. We can schedule our agents to cover floor time calls with unlimited coverage. So it is like being opened to serve our clients 12 hours a day. We can get reporting on how many calls come in and where they are being directed. This system has endless options and we cannot wait to continue to find ways to make our office even more efficient with On-Demand Reception. Thank you Randy and your amazing staff for always giving us top-notch systems and service!”