Uncategorized

Ask the Expert: What is the Best Way for an Agent Team to Increase Production?

Ask the expert: What is the Best Way for an Agent team to Increase Production?

In today’s Ask the Expert column, we spoke with Randall Standard, CEO of VoicePad, a leading source of lead-generating mobile and telecom technology and inventor of the TeamPhone.  Randy shares his insights into the best way for an agent team to increase production.

Randall Standard: If you look at the most successful teams in America, the one thing they all have in common is they have systems.  Just like a brokerage, to maximize profitability, teams need systems that are centralized, automated and always available.

One area that offers a great opportunity for increasing production, especially for teams, is to focus on handling calls that originate from the curb.

Some of the highest quality leads in the industry originate from the front yard of a listing.  These people are ready to buy a home.  And, when they call, they want their call answered.

Yet we’ve found that 42 percent of all calls originating from the curb today terminate in an agent’s voicemail.

It’s not the agent’s fault.  No one can be available 100 percent of the time.  But if a team has the right technology, they can identify which of these calls are a real priority and not just another spam call.

Think Mobile

When buyers call from the curb, they’re standing in front of a home they either want to see or have questions about.

Teams need technology that takes advantages of information derived from phone calls.  Unlike web leads, phone calls tell an agent who the buyers are (often by name), their cell phone numbers, and, with the right technology, the listings that have captured their interest.

Unfortunately, 90 percent of the yard signs today give buyers just two options:  Call the broker/team phone number or an agent’s phone number.  There’s a high likelihood that neither of these phone numbers will be answered when called, especially during evenings and weekends.  The buyer simply moves on down the block, calling another yard sign until somebody actually answers the phone.  This happens millions of times a year.

The real estate industry has aspired to respond quickly to missed opportunities for years.  But that’s the point. It’s much harder to follow up on a missed opportunity than it is to actually handle an inquiry when it arrives.  Technology such as simultaneous ring and speech-enabled listing data are now available on the phone numbers that teams are using, and they’re relatively inexpensive and easy to implement.  It’s a lot cheaper than having a human available to handle calls 24/7.

Imagine how your team’s production would increase if you provided every buyer who called your yard signs with updated audio-based property info in multiple languages, including an automated text link to property information that can be tracked by phone number and name.

Remember, almost all sign inquiries originate from a mobile phone.  The great opportunity for the real estate industry, which remains very call-centric, is to leverage the information gained from phone and text inquiries and convert them into actionable leads (i.e., phone number and name, versus an email address).

Agent follow-up attempts are much more successful with a potential home buyer’s phone number (to call or text) than a Gmail address.  If you doubt this, just ask any agent.

For more information, visit www.voicepad.com 

 

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Brokers & Teams, Telecommunications, Uncategorized

The Keyes Company Spotlight: VoicePad Generates Best-in-Class Mobile Solution

The Keyes Company Spotlight: VoicePad Generates Best-in-Class Mobile Solution

by Keith Loria

When Mike Papas, President & CEO of South Florida-based The Keyes Company, was looking to offer an easy-to-use mobile solution that could report customer activity back to their associates immediately, he decided to implement VoicePad, the real estate industry’s premier source for lead-generating mobile web technology.

While the firm utilized Reliance Network for its company websites, lead management and CRM, Pappas opted to use VoicePad for its mobile sites because he was attracted to their integration with yard signs, text platform and Spanish audio tour narration technology.

“It’s a full mobile platform that allows our customers to gain information via voice, text, or their mobile internet connection immediately, 24/7.” Pappas says, “The setup process for our listing and associates is completely automated, allowing our associates to add customization if desired.”

The Keyes Company features its VoicePad phone number on all of its yard signs, allowing the company to track all leads generated from the signs, in addition to providing automated property info right at the curb, eliminating the risk of calls going straight to voicemail or having to rely on duty desk agents for support.

“VoicePad mobile sites provide immediate access to property details including a quick search for active property listings and open houses based on the user’s current location,” says Wendi Iglesias, Chief Information Officer for the Keyes Company. “The mobile sites are company and associate-branded and provide an immediate connection to the company or associate via a click-to-call feature.”

“Customer and associates alike love the VoicePad mobile platform,” Pappas says, “We continue to increase the usage month after month. In fact, our mobile traffic currently accounts for over half of our online traffic.  And, based on the inquiries we receive from our mobile sites, I would have to say customers respond well to their mobile experience.”

Iglesias notes that VoicePad and Reliance Network worked together to integrate the two systems, ensuring that all inquiries through its mobile platform were accounted for in its company lead platform and tracked through its lead router tool with Keyes Connect.

“Reliance Network redirects all of our mobile traffic to our VoicePad mobile sites, directing the user to a specific property details page when required based on a link they receive via email or find on another site such as Facebook,” says Iglesias. “Reliance has also incorporated eCampaigns, which help our associates promote their individual VoicePad mobile sites to their contacts within Keyes Connect.”

For the Keyes Company, VoicePad is more than mobile friendly or mobile compatible; it’s a best-in-class experience for its customers on both sides of the transaction and a business generator for associates.

For more information, please visit www.voicepad.com

 

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Brokers & Teams, Telecommunications

Teams, Telecom & Listing Data: 5 Things Every Team Needs to Know about New Phone Technology

Teams, Telecom & Listing Data: 5 Things Every Team Needs to Know about New Phone Technology

BY: Randall Standard, CEO of VoicePad

Mark Z, team leader of MARK Z. Home Selling Team Inc. with Keller Williams Realty in the Detroit metro area, heads one of America’s top-producing teams. His team expects to close more than 500 transactions this year.

Key to their success is implementing the right technology. Yet in real estate, one of the most expensive, but rarely upgraded business technologies, is the phone system.  The actual phone on your desk hasn’t changed much in 30 years. Fortunately, there is a better way for teams to tackle telecom.  And, it starts with five things you need in order to select the right system to power your sales.

  1. It must be Cloud-based. This delivers all of the modern features your phone system should offer. A virtual attendant featuring custom greetings, a dial-by-name team directory, and transfer to a live operator during business hours.  A Cloud-based system means no hardware repair bills since a cloud-based system has no hardware.
  2. It must help potential clients avoid voice mail. 42 percent of potential buyer calls go to voice-mail. This is the scariest number in real estate, but it can be significantly reduced with the right phone solutions. Two vital features are: Simultaneous ring (rings multiple agents at once) and the ability to make certain that calls on specific properties are routed to the desired team member. “Money Calls” from the curb should be treated differently. An intelligent, cloud-based phone system can help you answer important calls and postpone responses to less important ones.
  3. It must save you money. You can hire an admin to answer phones for about $3,000 a month (loaded cost), but they only answer your phones for about 8 hours of a day. Many “money calls” arrive during the other 16 hours a day.  The right telecom system can eliminate the admin expense, yet, capture and notify you of your money calls 24-7.
  4. It must make you money. Real estate is still a very call-centric business and calls from the yard sign are considered some of the best leads in the business.  If your team’s phone system can’t differentiate how a customer prefers communication (voice, text or online) your phone system is probably losing you money.
  5. It must integrate with your listing data. This is where your team can trump the competition. When your phone system is integrated with your MLS feed, you can provide an IDX text-based property search solution and a full inventory call capture system (IVR) to generate leads. The right listing data-enabled phone system can give every caller the option to do a full inventory property search by text, by phone or by mobile web.

Remember:  Your agents use cell phones as their primary communication tool.  So, consider eliminating the cost of phone desk sets when they are already permanently forwarded to agent cell phones.

In the end, you can buy the same off-the-shelf phone system used by hair salons and auto dealerships. But when it comes to real estate, there are better and less expensive options. Why? It’s because you have listing data at your disposal.

And that’s the magic of TeamPhone from VoicePad, as Mark Z will tell you, knowing what calls are important improves the quality of your life, by letting the intelligence of your listing data do the talking for you!

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Agents, Brokers & Teams, Mortgage

42 Percent: The Scariest Number in Real Estate

42 Percent: The Scariest Number in Real Estate

By Maria Patterson

Real Estate remains a very call-centric business, but millions of leads are being left at the curb-literally.  Randall Standard, CEO of VoicePad, a 30-year mobile industry veteran, examines how this problem can be solved.

Maria Patterson: You have said, “42 percent is the scariest number in real estate.”  What do you mean by this?

Randall Standard: What’s scary is that 42 percent of the hottest leads in real estate – property inquiries from yard signs – go directly to voice mail.

MP: Agents are cell phone-centric, so you would think that has allowed them to be more responsive to their clients, right?

RS: You might think that, but you would be dead wrong.  With all the functionally that’s baked into a smartphone, agent responsiveness should be instantaneous, but it’s not, because, as humans, we can still only handle one live conversation at a time.  It’s not the agent’s fault.

Still, these missed opportunities have a direct impact on an agent’s income, reputation and the reputation of the brokerage.  A potential buyer may wonder, “What good are they if they don’t answer my call?”

MP: If an agent is busy with another client, is it a bad thing that a call from a new lead goes to voice mail?

RS: Yes, because it can be avoided.  The dynamics of an incoming call from a buyer are very different than following up with a buyer.  Our industry focuses on response times to leads:  The sooner the agent responds, the better.

But this strategy misses the point: These calls need to be answered the moment they arrive, even when an agent is busy.  That’s because potential buyers don’t care why the agent was unavailable; all they know is that they weren’t available when they needed them the most.

MP: Forty-two percent is a pretty precise number.  How did you arrive at it?

RS: In addition to IDX-based text and GPS mobile site products, VoicePad processes (and counts) yard signage inquiries in over 300 U.S. markets.  We’ve processed 6.2 million property inquiries by phone in the last three years, with 17 percent requesting a transfer to the listing agent.  That’s approximately a million live call transfers from the curb.  VoicePad employs “call supervision” on transferred calls:  42 percent of theses transferred calls terminated in a voicemail system.

MP: Can the 42 percent problem be solved?

RS: Absolutely, and that’s been our focus at VoicePad.  We are a unique solutions provider that now employs the following four types of technologies to make sure a curb call is answered immediately, or that the information the buyer requested is delivered in an automated format (voice or text):

  • Identifiable buyer ringtone: Agents can set a unique ring tone to alert the agent to an incoming “money call”.
  • Simultaneous ring technology: Agents, Teams or brokerages can have multiple phone numbers all ring at the same time when a money call comes in.
  • MLS speech technology: VoicePad can deliver up-to-date audio information, in English and Spanish, about the listing extracted from the MLS while the buyer is on the call.
  • Auto-response: In the event that the call is not answered, VoicePad automatically text the buyer’s cellphone with the agent’s name and contact info including a tracking link to the property being requested.

These are proven technologies:  VoicePad serves many of the most well-respected real estate brands in the U.S. and Canada.  For many firms, the overhead savings are dramatic, as the alternative is to hire more administrative support and receptionists to handle call volume.

Click here for more information on VoicePad Solutions.

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Brokers & Teams

Mobile Web site design should be your primary focus, not an afterthought

Why responsive Web site design could be sabotaging your lead generation efforts.

Mobile Web site design should be your primary focus, not an afterthought.

Here’s a hard truth.  For many in the real estate industry, their mobile strategy isn’t paying off.

Too few leads are generated, and most mobile apps have, unfortunately, failed to achieve any real market adoption.

We all know the home buyer is increasingly mobile-focused, and we see it everywhere we look – in grocery store checkout lines, on every commuter train or bus, even inside our own homes.

As time progresses, it’s going to be an even bigger bonanza for mobile devices due to the explosion of large-screen smartphones and the proliferation of tablets on coffee tables and kitchen counters everywhere.

If you’ve not already done it, now is the time to optimize your mobile site if you want to reach and identify more prospective home buyers.

Going “mobile first”

The “mobile first” development process focuses your strategy on optimizing your entire web presence specifically for mobile consumers.

There’s a danger in taking a shortcut by offering a scaled-down (responsive) site developed for a desktop computer.  For many consumers, your responsive site isn’t very responsive.  Users will often find your site slow to load and weighed down with CS files, none of which are required for a quick and efficient mobile search.

When home buyers grab their mobile devices, research says they’re using it to search.  That’s why building for the mobile site first lets you focus on providing easy access to the information that buyers want while giving you deep visibility into their activity.

Mobile Web design

Mobile first is a functional approach to Web design that develops the mobile interface first and then builds up to the traditional desktop Web site.

Today, most Web development companies do it backward.  Mobile becomes the afterthought instead of the primary focus.  What the home buyer gets on the smartphone is a tarnished version of your desktop Web site.

Conversely, mobile first uses “progressive enhancement,” the process of enhancing a mobile interface until it’s a fully functional desktop Web site.

Technology has made the functionality of the mobile Web interface now on par with what one would expect from a quality mobile app.

During the “app revolution” in the past five years, your Web vendor got a pass.  Now that it’s possible to have the best of both worlds, why doesn’t your Web vendor provide you with a quality mobile site?

The answers to this question are a little unsettling, but likely include:

  1. They don’t have to.  Just pick up your smartphone and take a look at several real estate brokerage sites.  What you’ll notice is a sea of mediocrity when it comes to the site’s mob functionality.  Although, there are some impressive mobile interfaces provided by Web vendors.  They are rare due to the lack of competition in the mobile Web development in the real estate industry.  In fact, Web vendors are probably relieved that so many firms invest in their own mobile apps.  It saves them both the trouble and expense of developing mobile functionality for your site.
  2. It was free.  You received a responsive design site as part of your Web investment.  In effect, you got what you paid for – a slow-loading mobile site, most often without a GPS search or photo-swiping technology.  As long as Web sites and mobile sites are purchase from the same vendors, expect more of the same.
  3. Lack of talent.  Quality mobile site development requires a different skill set than traditional Web design.  These folks are hard to find and expensive to retain.  Besides, they already have jobs.  They’re working at mobile first and app development companies.

If you’ve been questioning the efficacy of your mobile application results – and I’m sure you have been lately – then you need to rethink where your focus has been and where it needs to be.

The approach is no longer from the desktop down; it is from the smartphone up.  When you invest, you need to consider what it takes to develop a quality mobile site strategy.

The solution for most real estate firms today will never be found in a real estate app.  You need to avoid the barrier of any mobile solution that requires a download to view optimized content.  All of our phones are loaded with apps we never use.

And remember, hardly anyone downloads an app at the curb.

A quality mobile strategy gives you the tools to leverage your search engine optimization investment and incorporate IDX-based mobile landing pages for lead-generation tools like text and IVR (search-by-phone).  An app, well, just stands alone.  Going mobile first ensures that you’ll best serve the largest segment of your home buying market.  It unites your mobile and desktop strategies – and, you generate more quality leads.

And after all, it’s really all about one thing – lead generation.

Randall Standard is CEO of VoicePad and a 20-plus-year veteran of the mobile phone industry.

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Uncategorized

Cloud-based Phone Automation for Teams

VoicePad’s Automated Phone Solution for Teams

TeamPhone is the first cloud-based, automated phone solution for real estate teams that leverages the power of the MLS to generate “leads at the curb,” while also intelligently routing those leads and inbound calls to team members.

“We built this exclusive technology with this goal in mind – to help the growing number or real estate teams be more productive and more responsive to buyer needs,” says Randall Standard, CEO and Founder of VoicePad.

TeamPhone provides the industry’s only virtual mobile assistant designed exclusively for real estate teams.  The system, which is integrated with local listing data, delivers automated property information, generates leads and automatically routes calls to team members using simultaneous ring.  Its features a phone tree with team directory, mortgage quote, voicemail, and fax delivery.  Many options for customization are available.

“Agents gravitate toward teams to get to the next level in their careers,” added Standard.  But in order to be profitable, they need to be centralized, automated and always available.  Using an MLS-driven phone system as a hub allows real estate teams to establish themselves as an autonomous, highly-responsive and efficient group.  And it allows agent teams to reach consumers when they are most ready to talk – at the curb in front of a For Sale sign – routing that ready and willing buyer directly to a team member for immediate engagement.”

 

TeamPhone also features a branded mobile web site for real estate teams, giving buyers the ability to perform interactive GPS searches, access IDX property information, listen to auto-narrated property tours, create an account to save favorite properties, plus call or text teams directly.  TeamPhone works will all mobile devices: No hardware requirements or software to install.

Contact our VoicePad team for a demo. We’ll demonstrate how this innovation will not only boost your team’s efficiency and leads but how it also changes the quality of the follow-up protocol.  Tracking web leads by phone number and name means you’ll never look at your web marketing strategy the same again.

Ready to try it for yourself? Call 502-653-8127 today to hear the options TeamPhone offers your potential lead, or text “TeamOne” to this number for a link to a VoicePad powered mobile site. More info on TeamPhone at www.voicepad.com/custom-solutions/team/.

P.S. If your team needs virtual property tours or YouTube property videos, VoicePad has a solution for that at half the cost of most providers. Contact us Now!

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Uncategorized

Is there a hidden downside to lead generation?

Is there a hidden downside to lead generation?

By Kevin Hawkins

Real estate lead generation research tells us only about 1 or 2 percent of all purchased online leads become transactions.  Another way to say that is 98 out of 100 times an agent fails to turn a lead into a client, or 98 times out of 100 they are being rejected.

Yet the convention wisdom in real estate is that you only need to turn one lead into a transaction to pay for all the leads you’ve purchased this year many times over.

But is there a problem with this logic? Is it looking at only one side of the equation, that is, the upside?  But isn’t there a downside once one considers all the collective human capital that is expended to find that one needle in the proverbial lead generation haystack?

Is lead generation also creating a tremendous waste of human intelligence?

The cost of human rejection

Most of us probably don’t think too much about the impact of the massive rejection that online lead generation is creating in real estate today.  There is a reason we have robo-calls and don’t have door-to-door sales anymore: As humans, it’s tough to tolerate this kind of continuous rejection.  It’s likely the main reason why sales call centers have incredibly high turnover rates.  When someone hears “no” 99 times out of 100 calls, it must be demoralizing.

Is it really any different in real estate?  A UCLA-lead team of psychologists found that two key areas of the brain appear to respond to the pain of rejection in the same way as physical pain.  The study’s lead author, Naomi Eisenberger, told ScienceDaily, “There’s something about the exclusion from others that is perceived as being as harmful to our survival as something that can physically hurt us, and our body automatically knows this.”

We know rejection is painful, yet real estate subjects tens of thousands of hard-working real estate agents to this process all the time.  Is it any surprise, taking these numbers into consideration, that real estate agent struggle following up on all the leads their brokers give them?  (See this WAV Group Study.)  One has to wonder if online lead generation isn’t contributing to weakening teams and agents.

Breaking bad habits

An argument can be made that the correct way to handle this type of lead generation is to use employees and agents who are independent contractors to handle these leads upfront.  Shifting to using a dedicated staff to sift through leads is a better strategy than wasting the talents of your agents.  Besides, if your agents are not employees, yet you are telling them what to do with these online leads, shouldn’t they be classified as employees?  This is where lead generation can be a very slippery slope.

We know that when someone is spending $3,000 a month on Zillow leads, they are not about to admit that they aren’t working.  It’s akin to newspaper advertising That is still being mindlessly purchased to solely appease sellers.  Despite the fact that we know how ineffective newspaper advertising is, we continue to stroke the egos of sellers.  Online lead generation is in a similar space if you measure the total efficiency of the entire process.  WAV Group studied the effectiveness of some systems, where agents are actually spending as much as 66% of their commissions towards this kind of marketing expense.

A better way

One of the most important things that brokers can do today for their agent s when it comes to lead generation is to focus on quality, not quantity.  This is the direction that lead generation must move, because the human capital cost is too high from the millions of dollars of dead leads that are being sold, while the ultimate benefits are too low.  Moreover, it is clear when you talk to agents who were early adopters of only lead generation, that many are seeing diminishing returns.

 

In response, the portals are hinting at leveraging their Big Data to find more needles in the haystack.  Some industry thought leaders are warning that the cost of leads are actually going to go up, as the portals separated out the hottest leads, putting a huge premium on these so-called “transaction likely” leads.

But agents know one great source where the hottest leads are: they are still coming from their Yard Signs.  Yes, according to the most recent NAR study of home buyers and sellers, the For-Sale sign still reigns as Top 5 information source.  It has been and continues to be one of the best sources of transaction-ready leads, yet so few brokers and agents are focused on how to leverage the power of the arcane, but still highly effective marketing tool.

That’s where opportunity really lies for agents and brokers: not online, but just 50 feet from their listing.  We know that when a buyer calls that number, agents know that it’s go-time.

So why isn’t there more being done to perfect this lead generation machine?

 

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Agents, Brokers & Teams

Top Real Estate Team Leader Knows How to Capture the Hottest Leads

Top Real Estate Team Leader Knows How to Capture the Hottest Leads

THE COMPANY

MARK Z., Associate Broker and team leader of MARK Z. Home Selling Team Inc. and JMZ Property Management, all working out of Keller Williams Realty serving the Detroit metro area, heads one of America’s top producing teams.  His team closes an average of more than 9 transactions per week and is on target to book more than 500 closed transactions.

THE CHALLENGE

The Mark Z. Home Selling Team works with a wide range of “personality types,” says Mark Z. “And, we wanted a way to accommodate every type.”  He explains that when a prospective buyer pulls up to a For Sale sign, each buyer has a distinct communication preference.  “Some people don’t want to talk to anybody, some people are looking to talk to somebody immediately and some people want a text,” he said, adding, “We didn’t want to lose a potential buyer because we couldn’t provide them with the right form of communication.”

“We couldn’t run our business at the level we do without VoicePad.”   Mark Z., Mark Z Home Selling Team

THE SOLUTION

Mark Z. deployed VoicePad mobile technology to enable his team to dramatically improve its ability to capture the hottest leads to grow its business.  “Calls from the curb are some of the hottest leads in the business,” he explains.  While some agents may take the yard sign for granted, Mark Z. does not.  “It’s the most important piece when it comes to marketing properties,” he said, adding, “You know the biggest problem in this industry is getting people on the phone, actually making that one-to-one contact. That’s what VoicePad does.  It gets people on the phone, so 80% of the problem is solved.”  Mark Z. notes that with web-based generated lead conversion, the greatest challenge is simply trying to get in touch with the person.  “With a VoicePad lead, the person is on the phone and they want to talk to you,” he said, adding, “Once you get someone on the phone, the ability to convert them from a lead to a customer increases dramatically.”  Mark Z. says that once he solved this problem, the results for his team have been huge.  “We couldn’t run our business at the level that we do – 472 transactions – without VoicePad.

THE RESULTS

MARK Z. Home Selling Team Inc. sees VoicePad as a core technology that gives his team an ability to scale its business and increase its annual production year after year.  In just the last seven years, the Mark Z. team has increased its transaction volume in the Detroit metro area nearly 600%, generating $10 million in sales and over $59 million last year.  Mark Z. and his team of 17 stick to their knitting: Staying laser-focused on their core business: Providing the best customer experience.  “The real estate industry chases shiny objects all day long, but at the end of the day, it’s just a shiny object.  It all comes back to focusing on what works: And that’s getting on the phone and talking to people,” he said.

 

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Uncategorized

How to use VoicePad in a Listing Presentation

VoicePad can help you win your next listing!

Demonstrate your VoicePad complete property marketing platform to potential clients.  Show the competitive advantage your leading-edge technology brings to them.  After seeing VoicePad “in action,” sellers understand the competitive advantage your VoicePad complete marketing platform gives you as their listing agent.

Buyers who are in front of a property are the ones most likely to buy.  Savvy sellers demand an agent who can follow up with motivated buyers immediately after each inquiry.

VoicePad’s platform includes automated marketing through web, social media, virtual tours and YouTube property videos along with at the curb automation via phone, text and mobile websites.  Our multi-tool marketing platform allows buyers to engage their way.

Follow these step-by-step instructions to effectively demonstrate VoicePad’s lead generating + marketing automation technology.  Simply create an audio presentation for the seller’s home from your VoicePad dashboard; play the audio presentation to the seller; demonstrate the immediacy of the lead you receive via text and email.  Then show your Seller Report and Call Detail Log.  Be sure to use one of the three “What happens…matters” listing tools below.

Create an audio presentation of the seller’s home.

  1. Log in to your VoicePad Dashboard
  2. Click “New Presentation” or “Click to Record” button
  3. Select the type of property you are setting up and follow each onscreen prompt, entering only property features you want to highlight.
  4. Add a code to the listing to allow the caller fewer steps to select the desired property.
  5. Keep a coded sign rider in your vehicle to place on your newly signed listing contract.

Demonstrate your VoicePad system during your listing presentation.

Practice First!

  1. Make sure your text and email notifications are turned on.
  2. Use speakerphone.  From your seller’s phone, call your VoicePad sign number and enter the code (or address) for your prospective seller’s property.
  3. Let your seller listen to the audio presentation of their home.
  4. Have the seller press #2 during the call and your Mobile Site will be sent to their phone.  The presentation will restart, then after listening to it, press #1 to transfer the call to your mobile phone.  Your phone will ring; and you will receive the inquiry/lead via text and email.  Don’t forget to show them how to use and share your mobile site.
  5. Show the homeowner the text notification with caller ID and explain this allows you to contact the potential home buyers immediately after they call about the listing.
  6. Show the homeowner an example of a Detail Report  and Automated Seller Report.  To generate these reports from you own data:
    • Log on to your VoicePad Dashboard
    • Click the “Call Detail Log” or “Seller Report” button to the right of the property
    • Print or save report from here.
  7. Explain to your prospective seller that VoicePad enables you to connect immediately to people who are in front of the property, by capturing the phone number of every person who requests property information whether via a phone call, text or your mobile site.
  8. Take your presentation a further step and show how you can immediately post to to social media and YouTube right from your dashboard.  Show other examples of your instant Virtual Tours from MLS listings on your dashboard.

        

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